ROKOAT MULTIPROTECT AM EXTREME - Long lasting alternative to traditional waxes.

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INTRODUCTION

Thanks for choosing Rokoat!

At Rokoat, we want to give you the best possible experience to ensure that you enjoy our service today, tomorrow, and in the future. To do this we need to understand your browsing habits, so we can deliver an exceptional and personalized service specifically for you. That said, your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.

That is our objective, and this Terms, Conditions and Privacy Policy ("Policy") will explain exactly what we mean in further detail below

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

ACCOUNT TERMS

You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this service;
To access and use the services, you must register for a Rokoat account by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Cerakote may reject your application for an Account, or cancel an existing account, for any reason, in our sole discretion;
You acknowledge that Rokoat will use the email address you provide as the primary method for communication;
You are responsible for keeping your password secure. Rokoat cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password;
You are responsible for all activity and content such as photos, images, videos, graphics, written content, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account;
A breach or violation of any term in the Terms of Service as determined in the sole discretion of Rokoat will result in an immediate termination of your services.

LICENSE

Unless otherwise stated, Rokoat and/or it's licensors own the intellectual property rights for all material on Rokoat. All intellectual property rights are reserved. You may view and/or print pages from https://www.rokoat.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from https://www.rokoat.com
Sell, rent or sub-license material from https://www.rokoat.com
Reproduce, duplicate or copy material from https://www.rokoat.com

Redistribute content from Rokoat (unless content is specifically made for redistribution).

USER COMMENTS

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. Comments do not reflect the views or opinions of Rokoat, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Rokoat shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered because of any use of and/or posting of and/or appearance of the Comments on this website.
Rokoat reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Rokoat a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in all forms, formats or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
  • These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • dot.com community sites;
  • associations or other groups representing charities, including charity giving sites,
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Rokoat; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to contact@rokoat.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Rokoat's logo or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

RESERVATION OF RIGHTS

We reserve the right at any time and in its sole discretion to request that you remove all links or any link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

CONTENT LIABILITY

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

QUALITY ASSURANCE PROGRAM

Rokoat is committed to providing the highest quality coatings available. From raw material procurement to manufacturing and packaging, every step is tested and certified against some of the highest industry standards including ASTM.

SHIPPING POLICY

We want you to know that we do everything possible to ship all in-stock orders within 24 hours (sometimes we even drive packages to the airport ourselves). On occasion, it may take up to 48 hours for an order to ship. Processing times do not include weekends or holidays.
When your order ships, you will receive a shipping confirmation email from contact@rokoat.com that includes tracking information.
Orders containing out-of-stock items are processed when all items are in stock.
Rokoat partners with UPS, FedEx and DHL for domestic and international shipping. No snail mail here!
Standard delivery days are Monday – Friday.
A physical address is required. UPS, FedEx and DHL are unable to deliver to PO Boxes.
All rates include insurance, residential & extended area charges if applicable.
We'd love to hear from you. Email marketing@rokoat.com with any question, comments or suggestions.

DANGEROUS GOODS

Some Rokoat products are classified as HAZMAT or Dangerous goods. Shipping these will require a special HAZMAT rate. Where possible Rokoat ships via "Ground Service" to keep costs low, otherwise "Air Freight" is required. 

ORDERS BEING DELIVERED OUTSIDE OF THE EUROPEAN UNION OR THE UNITED STATES OF AMERICA

All orders are processed and paid in either EUR or USD.
The purchaser is responsible for assuring the product can be legally imported to the destination country.
The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed when a shipment reaches the recipient's country.
All clearance charges for customs must be paid by the recipient. Rokoat Protective Coatings has no control over these charges.
If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.
Customs policies vary widely from country to country. It is the purchaser’s responsibility to contact the local customs office for more information.
Customs clearance procedures may require additional delivery days beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest that you provide us with:

  • Tax ID
  • Local phone number
  • Email address

You may be required to provide a Unique Identification Number, CPF, or Tax ID. Customs offices in some countries or regions require the importer of record to provide a formal entry before releasing a shipment. Here are examples of some countries / regions that require a formal entry: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
As per European & U.S. Federal Law, we cannot and do not misrepresent package(s) as "Gift" or devalue the total retail cost of a product(s) to avoid customs & duties fees.

INTERNATIONAL FREIGHT FORWARDER

If you (or a freight forwarder you so designate) have a European or U.S. address, purchase goods from Rokoat to be shipped to a European or U.S. location, and then subsequently export these goods, you or the designated freight forwarder are considered the exporter of these goods. You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all European or U.S. export regulations and the import regulations of the destination country. Rokoat Protective Coatings must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarders most up-to-date European or U.S. address is used.
Rokoat Protective Coatings does not support freight forwarding of any Dangerous Goods.
Using a freight forwarder may result in complications and delays in shipment.

WARRANTY

Rokoat Protective Coatings does not warranty the use or application of the materials it manufactures or supplies. Our only obligation shall be to replace any defective materials supplied by us or refund the original purchase price of the product after we have determined it to be defective. We assume no liability for damages of any kind and the user accepts the product "as is" and without any warranties, expressed or implied. The suitability of the product or intended use shall be the sole responsibility of the user. All information provided is believed to be correct, to the best of our knowledge and testing. We recommend that you make adequate tests in your laboratory or plant to determine if this product meets your requirements.

CREDIT CARD PROCESSING

Rokoat uses PayPal for its credit card payment services. Rokoat stores NO credit card information.

RETURNS

Returns must transpire within thirty (30) days from the invoice date. Freight charges must be pre-paid prior to returning. A return fee of 20% of the original materials cost will be incurred. Before refusing or returning any product, please call customer service +33 (0) 970449228 and make prior arrangements. An authorization number must be issued to receive any form of compensation for the return.

COLOR INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

PRIVACY STATEMENT

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The information we collect:

  • Name
  • Address
  • Email Address
  • Phone Number

On some pages, you can submit information about other people. For example, if you order product online and want it sent to another business, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Email
  • Phone Number

Please read these Terms, our Privacy Policy and any other terms referenced in this document carefully.

THE WAY WE USE INFORMATION

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website may be used to inform you of new products and services from time to time.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To find out more about Privacy, please read our Privacy Policy.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

ABOUT THIS POLICY

This Policy sets out the essential details relating to your personal data relationship with Rokoat. The Policy applies to all Rokoat services and any associated services (referred to as the "Rokoat"). The terms governing your use of the Rokoat Service are defined in our Terms and Conditions of Use (the "Terms and Conditions").

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any change to the way we collect or process your personal data we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
Explain the way we use the personal data that you share with us to give you a great experience when you are using the Rokoat Service; and
Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please use the information, found below, on how to contact us. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Rokoat Service.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect your personal data in the following ways:

When you sign up for the Rokoat Service - when you sign up to the Rokoat Service, we collect certain personal data so you can use the Rokoat Service such as your name, email, phone, address, and country.
Through your use of the Rokoat Service - when you use the Rokoat Service, we collect personal data about your use of the Rokoat Service, such as what products, projects and other items you favorite.
Personal data collected that enables us to provide you with additional features/functionality - from time to time, you also may provide us with additional personal data that enable you to purchase products, upload projects, and list your business. You always will have the option to change your mind and withdraw your consent at any time.
From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with to provide you with the Rokoat Service (please see section 6, Sharing your personal data, below). We will use this personal data either where you have provided your consent to the third party or to Rokoat to that data sharing taking place or where Rokoat has a legitimate interest to use the personal data to provide you with the Rokoat Service.

We use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, creating marketing and promotion models, improving the Rokoat Service, and developing new features and functionality within the Rokoat Service.

 

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?

The below categories of personal data we collect and use about you:

PERSONAL DATA COLLECTED WHEN YOU SIGN UP FOR THE ROKOAT SERVICE

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Rokoat Service. This includes your phone, email, address, postal code, and country. 

Some of the personal data we will ask you to provide is required to create your account. You also have the option to provide us with some additional personal data to make your account more personalized. 

The exact personal data we will collect depends on the type of Rokoat Service you sign up for and whether or not you use a Third Party Service (as defined in the Terms and Conditions of Use, such as Facebook) to sign up and use the Rokoat Service. If you use a Third Party Service to create an account, we will receive personal data via that Third Party Service but only when you have consented to that Third Party Service sharing your personal data with us.

PERSONAL DATA COLLECTED THROUGH YOUR USE OF THE CERAKOTE SERVICE

This is the personal data that is collected about you when you are using the Rokoat Service - this may include: 
Information about your interactions with the Rokoat Service which includes the date and time of any requests you make and your interactions with other Rokoat elements.
Technical Data which may include URL information, cookie data, your IP address, the types of devices you are using to access or connect to the Rokoat Service, unique device IDs, device attributes, network connection type (e.g. WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Rokoat application version. Further details about the technical data that is processed by us can be found in our Cookies Policy.

PERSONAL DATA COLLECTED WITH YOUR PERMISSION THAT ENABLES US TO PROVIDE YOU WITH ADDITIONAL FEATURES/FUNCTIONALITY

We may collect such personal data when you make purchases through the Rokoat Service. The exact personal data collected will vary depending on the payment method but will include information such as:

Name;
Postal code;
Mobile phone number; and

WHAT DO WE USE YOUR PERSONAL DATA FOR?

When you use or interact with the Rokoat Service, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data (identified in Section 4, What personal data do we collect from you?) used for these purposes:

Description of why Rokoat processes your personal data ('processing purpose') Legal Basis for the processing purpose Categories of personal data used by Rokoat for the processing purpose
To provide, personalize, and improve your experience with the Rokoat Service and other services and products provided by Rokoat, for example by providing customized, personalized, or localized content, recommendations, features, and advertising on or outside of the Rokoat Service (including for third party products and services).

Performance of a Contract
Legitimate Interest

Account Registration Data
Service Usage Data

To understand how you access and use the Rokoat Service to ensure technical functionality of the Rokoat Service, develop new products and services, and analyze your use of the Rokoat Service, including your interaction with applications, advertising, products, and services that are made available, linked to, or offered through the Rokoat Service.

Performance of a Contract
Legitimate Interest

Account Registration Data
Service Usage Data

To communicate with you for Rokoat Service-related purposes.

Performance of a Contract
Legitimate Interest

Account Registration Data
Service Usage Data

To process your payment to prevent or detect fraud including fraudulent payments and fraudulent use of the Rokoat Service.

Performance of a Contract
Compliance with legal obligations
Legitimate Interest

Payment Data

To communicate with you, either directly or through one of our partners, for: 

marketing,
research,
participation in contests, surveys and sweepstakes,
promotional purposes,

via emails, notifications, or other messages, consistent with any permissions you may have communicated to us (e.g., through your Account Settings page).

Consent
Legitimate Interest

Contests, Surveys and Sweepstakes Data
Marketing Data

To provide you with features, information, advertising, or other content which is based on your specific location.

Consent

Voluntary Mobile Data

SHARING YOUR PERSONAL DATA

We have set out the categories of recipients of the personal data collected or generated through your use of the Rokoat Service.

PUBLICLY AVAILABLE INFORMATION

The following personal data will ONLY be publicly available on the Rokoat Service if you upload any gallery projects and/or are an approved applicator: your business name, profile picture, address, phone, website, and any connected social media profile links.

Categories of Recipients Reason for sharing
Third Party Applications you connect to your Rokoat Account If you connect your Rokoat account to a Third Party Application, such as, for example, social media, Rokoat may share your Service Usage Data so you can connect to your Rokoat account.
Third Party Applications you use to log into Rokoat If you log into a Third Party Application using your Rokoat account credentials, then that Third Party Application may have access to certain Service Usage Data such as your saved content and activity. 

You will receive a notification before connecting to the Third Party Application to let you know what personal data will be shared / accessible to that Third Party Application.
Support and Knowledgebase Community When you register for a Rokoat Support Account on the Rokoat Support Community, we will ask you to create a specific Rokoat Support Community username. This will be publicly displayed to anyone who accesses the Rokoat Support Community along with any questions or comments you post.

INFORMATION WE MAY SHARE

We use technical service providers which may operate the technical infrastructure that we need to provide the Rokoat Service, in particular providers which host, store, manage, and maintain the Rokoat application, its content and the data we process. 
We use technical service providers to help us communicate with you, as described in this section. 
We use marketing and advertising partners to show you more tailored content, or to help us understand your use of the Rokoat Service, to provide you with a better service. We also may share personal data with certain marketing and advertising partners to send you promotional communications about Rokoat.
Rokoat Partners If you access the Rokoat Service through an offer that you received or purchased from a third party such as your mobile network operator, we share personal data with that third party about your use of the Rokoat Service, such as whether and to what extent you have used the offer, activated a Rokoat account, or actively used the Rokoat Service. 
Depending on how you sign up for the Rokoat Service (e.g. through a third party service or a mobile provider), we share your Rokoat username or other Account Registration Data as necessary to enable your account.
Law Enforcement and Data Protection Authorities: We will share your personal data when we in good faith believe it is necessary for us to do so to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. 
We also will also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

DATA RETENTION AND DELETION

We keep your personal data only as long as necessary to provide you with the Rokoat Service and for legitimate and essential business purposes, such as maintaining the performance of the Rokoat Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Rokoat Service. For example, order history, and account information.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

KEEPING YOUR PERSONAL DATA SAFE

We are committed to protecting our users' personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the Rokoat Service.

COOKIES

We employ the use of cookies. By using Rokoat's website you consent to the use of cookies in accordance with Rokoat's privacy policy.

Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

HOW TO CONTACT US

Should you have other questions or concerns about these policies, please call us at +33 (0) 970449228 or send us an email at contact@rokoat.com

Rokoat Protective Coatings is located at:

494 Av de Tuttlingen
Draguignan
83300
France